Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to lalingerierogaska@gmail.com
Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please Contact us for additional assistance.
We want you to be happy with your purchase, which is why we accept returns on Lingerie, Swimwear and Nightwear purchases that are in the same condition as when shipped. For more information, please view our Purchases and Returns Policy here.
FREE shipping worldwide on all orders
Please Note: If your country does not appear in the country drop-down menu please contact lalingerierogaska@gmail.com and we will try to accommodate you.
Orders dispatched on average within 1-2
We accept several methods of payments. You can pay by Visa, MasterCard, Visa Debit, Maestro, Electron and. We also accept PayPal. Alternatively, you can contact our Customer Services team by email.
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following 1-2 business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

-For orders to the EU it takes about 4-7 days to be delivered.
-For orders to the United States, Canada and Rest of the world, it usually takes about 14 days or less.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of La Lingerie’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
Browse items for sale, select your size and color and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you. For more info check the How to order page
If you receive your package and it is not what you ordered, please contact us immediately. We will do everything we can to correct our mistake as quickly as possible.
Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner containing your package’s tracking information.

If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.
Although we strive to provide world-wide shipping, at this time our courier service is unable to deliver to:

-Argentina
-Bouvet Island
-Christmas Island
-Crimea
-Cuba
-Heard Island
-Iran
-Libya
-McDonald Island
-North Korea
-Palestine
-Saudi Arabia
-Somalia
-Sudan
-Syria
-Turkmenistan
There may be additional regions, countries, or cities that our courier service is unable to deliver to.
Yes, of course! Just let us know, by clicking on the Gift option at checkout.

At the checkout page, to apply your promotion code, click “I have a promotion code”, enter the code, and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.

Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.
Please contact us here

Be sure to include the following information:
-Country of origin
-Your first and last name
-Telephone number
-Email address
-Any links to your social media pages

Your request will be processed directly by our Collaboration Department who will review it and contact you directly at their earliest convenience.
In the event you wish to cancel your order, please contact us. If we are unable to cancel your shipment before it leaves our warehouse, we will reach out to our courier service and request that the package be rerouted back to us. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.
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